Why do we collect your personal information?
We collect information:
- To help us manage your account
- To deliver products and services to you
- To improve our products and services and develop new ones
- To help us run and grow our business
- Because you have asked us to tell you about our company, products and services
- Because you supply us with goods and services
- Because the law requires us to keep some information (such as for our tax accounting records or employment records).
The type of Information we have
We will only collect personal information about you that we consider necessary for the reasons given above. The information we have about you may include things like who you are, your relationship with Lechlade Marina Ltd, details of Lechlade Marina Ltd products and services that you use and how you pay for your services.
Who you are includes:
- Your name, address, telephone numbers, email address, gender, age, identification number, etc.
- Online identifiers including IP address or location data
- Your debit or credit card details, bank details and other payment information
- Your image (eg photograph/CCTV image).
Your relationship with Lechlade Marina Ltd includes:
- If you are an existing customer
- If you subscribe to our newsletters and/or blogs
- If you have contacted us to ask us a question
- If you supply us with goods and services
- If you are an employee or have applied for a position with us.
Detail of Lechlade Marina Ltd products and services that you use includes:
- What you buy from us
- How much it costs
- How you pay for your services:
- This includes things such as when and how you pay your bill.
Where do we get your information?
We collect information mainly when you sign up with us, contact us and when you use our products and services.
For example when you:
- Complete a mooring application form
- Get in touch with us to ask something
- Buy from us
- Go to our website
- Sign up to our newsletter
- Make changes to your contact details
- Sign up for a service with us that means we need to check with credit reference agencies. If we need to conduct a credit check, we will receive information from credit reference agencies.
- Apply for a job with us online.
We may also collect information from other sources, including business directories and other commercially or publicly available sources.
How we use your information
We use and analyse your information to keep in touch with you and to supply and improve our products and services. If you give us consent, we will also use your information to tell you about products and services that we think may interest you.
In particular, this means using your information to:
- Manage your account
- Sort out a payment, put your order through our system or send you an invoice
- Get in touch with you (e.g. if we need to tell you about any problems with a service)
- Check whether you qualify for credit. This is so we can assess and decide on whether we can give you credit.
- Keep things secure and prevent crime and fraud
- Carry out our own sales analysis and number crunching
- Manage our business
- Look into any complaints or questions you may raise
- Recover any money you might owe us
- Assign your debt to permitted third parties and look after any credit you might have.
- Tell you if we’ve changed the way a service works
- To provide you with information you have requested from us
- Tell you about a new service that we think may interest you
- Check what you’re interested in, so we can offer (and develop) relevant products and services.
- Send you information about our products and services by phone, post, email, text, picture message, online banner advertising, or other ways. For some of this marketing activity we need your consent and, in those circumstances, we will only send you messages if you have asked to receive them. You can opt out at any time.
- Tell you about products and services from other companies we think you’d be interested in. Again, we will only send you marketing messages if you’ve previously given us your consent.
Lawful basis for processing your data
We are allowed to use your information in these ways and share the information as described below because:
- It is necessary so that we can provide you with products and services and to manage your account with us.
- It is necessary to comply with legal and regulatory obligations (such as maintaining our own business tax or employment records)
- It is necessary for our legitimate business interests (such as conducting market research).
- You have given your consent to us using your data in relation to some forms of use. For example, in relation to using your information to send you marketing messages. You can opt out of this at any time.
How we share your information
In connection with the purposes described above, we may share your information with others.
This might mean sharing your information with:
- Our partner companies or agencies and their sub-contractors who help us run our services, for example our:
- Credit reference and fraud prevention agencies. When we check your credit score with a credit reference agency, the fact that we have requested that search will also be recorded by the credit reference agency. We share information with credit reference agencies on payment performance on an ongoing basis and this information could be used by us and third parties to make future credit assessment decisions.
- IT and Website support companies who provide us with analysis of website activity.
We might also share your information:
- With any public authority or law enforcement agency (if they ask for it)
- To comply with law or regulations, or for possible legal proceedings
- If there’s an emergency and we think you or other people are at risk.
Why we keep hold of your information
There are certain reasons we have to retain your information:
- We keep information while you’re our customer or after you’ve left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose.
- For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence.
- We may also keep information about how you use our products or services
- We may need to keep data to fulfil insurance, legal or employment requirements.
In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.
You have a number of legal rights in relation to the information that we hold about you, including:
- The right to request details of the information we have about you. There are a couple of ways to do this and requests have to be writing for legal reasons. Details on how to do this can be found in the next section.
- The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
- In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
- The right to ask that we update or correct your information if it is inaccurate or incomplete.
- The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled or required to retain it.
- The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
- The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.
You can exercise your rights by using the Contact us page of our website.
If you change your mind and don’t want us to send you relevant offers or marketing information any more you can opt out at any time.
Product Specific Terms
Other Important things to know
Companies outside the European Economic Area (EEA):
We might give your information to other companies based outside the EEA. For example, like many companies, we may use cloud services from suppliers outside the EEA.
Where we transfer your information to companies outside the EEA, we will make sure it’s protected in a manner that is consistent with how your information will be protected by us. This can be done in a number of different ways for instance:
- The country that we send the data to might be approved by the European Commission.
- The recipient company might have signed a contract obliging them to protect your information.
- The recipient is located in the US and is a certified member of the EU-US Privacy Shield scheme.
In other circumstances the law may permit us to otherwise transfer your information outside the EEA. In all cases however, we will ensure that any transfer of your information is compliant with data protection law.
You can obtain more details of the protection given to your information when it is transferred outside the EEA (including a sample copy of the contract used with some recipients of your information) by contacting us via the “Contact us” section below.
Lots of websites, including ours, send cookies to your computer or mobile device to make them easier and quicker for visitors to use. A cookie is a bit of data exchanged between a website and your browser.
There are three types of cookie:
- Session cookies – These track the pages you visit, and only last until you close your browser
- Persistent cookies – These save your preferences when you visit a website, and are stored until you delete them
- Local shared objects (Flash Cookies) – These also save your preferences, and might let you start watching a video from where you stopped previously, for example
- Give you a better browsing experience
- Measure and improve our service and websites
- Let you set personal preferences
- Protect your security
- Work with partners and measure marketing
We also respect your privacy. That’s why:
- You can visit our website without giving any personal information
- We protect your personal information very carefully
Letting us install cookies will make our website easier to use, but if you’d prefer to switch them off, you can do this in your browser settings.
Links on lechlademarina.co.uk to other companies’ sites:
Like many companies we have a presence on social media sites including Facebook and Twitter. Whilst these are administered by Lechlade Marina Ltd, you should read their privacy policies before putting your personal information on these site.
We will never share your personal data via social media forums.
Privacy and smart sharing
Everyone could do with thinking a bit more about what they share and say when using social media sites such as Facebook and Twitter, especially in the mobile world where people can update constantly on the go. Mistakes can’t always be corrected immediately, and once something has been posted, it can be copied and shared by others. So:
- Think about what you post online. A good rule is never say or do anything publicly online that you wouldn’t want to see on the front of a newspaper.
- Triple check your privacy settings for each site you’re signed up for, and look at what group of people you’ve set a post to.
- Remember that nothing stops friends on our social media pages using your content publicly – so photos and comments you post can go much further than you expect.
- If anyone is causing you distress, bullying you or doing something you believe is illegal on our social media pages – you can report it on all the major social media sites, but you can also bring it to our attention and the attention of the police.
If you want to know more about how we use your information or to raise any queries with us in relation to your information, you can contact us via the contacts page on the website or in writing to The Marina Office, Lechlade Marina, Downington, Lechlade, Gloucestershire, GL7 3DL.
Lechlade Marina Ltd, Lechlade Marina, Downington, Lechlade, GL7 3DL. Registered in England Company No 09064671